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Rebel Productions
faq's
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'Frequently asked Questions'
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What is the minimum I must order? We recognize that retailers have specific quantity requirements for their particular demographics. The only restriction is to order the amount of pieces of an item that is packaged per carton. The piece quantity per carton is shown on the specific item's product page (to view go to product listing then select the specific item you are interested in). Exceptions will be accepted but this is not recommended as all carton sizes were designed to hold a specific amount of pieces in order to prevent shipping damage.
How long will it take to prepare my order? Certain levels of finished inventory are maintained at all times and it is possible that your required amounts may be in stock. In most other cases orders will be ready within one to two weeks. We will provide an order confirmation showing a "ready to be shipped date" for all orders so you can make necessary arrangements. For immediate requirements and or stock level information please contact us.
How will my order be shipped? Orders are generally shipped with Canada Post.
What about taxes and duty? All taxes and GST are included in the listed price.
Can you make some changes to an item? Yes, let us know what you have in mind and we'll be glad to work with you.
How can I get a sample? Simply contact us to make arrangements to order samples. Samples are generally shipped within 48 hours.
How can I get a wholesale price list? Please reply contact us qualify for wholesale prices. An updated price list will be emailed to you.
My question is not listed, what do I do? Please reply to contact us for more information.
Why am I being charged by another company? Artistic Wood Products and Salal Products are an affiliate of Rebel Productions.
© 2002-2005 Rebel Productions All rights reserved
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